Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".Ī ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. ![]() ![]() Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. ![]() ![]() "An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization.
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